FAQ

FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER SHIP?
Please allow time for your order to be processed before shipment. Processing and shipping times may vary during new drops and periods of high order volume. Tracking information will be emailed once your order ships.

HOW DO I KNOW WHAT SIZE TO ORDER?
Please review the size information provided on each product page before ordering. Some M2X® pieces may have different fits depending on the design and fabric.

WILL SOLD-OUT ITEMS BE RESTOCKED?
M2X® releases are produced in limited quantities. Restocks are not guaranteed. Join the M2X® Waitlist and follow @shopm2x on Instagram for drop and restock announcements.

CAN I CHANGE OR CANCEL MY ORDER?
Orders begin processing shortly after they are placed. Changes and cancellations are not guaranteed once an order has entered processing.

DO YOU ACCEPT RETURNS OR EXCHANGES?
Return and exchange eligibility depends on the item and its condition. Please review our Shipping + Returns policy before purchasing.

WHAT IF I RECEIVE THE WRONG OR DAMAGED ITEM?
Contact M2X® as soon as possible after delivery with your order number and clear photos of the item and packaging so we can review the issue.

HOW CAN I CONTACT M2X®?
Use the Contact page on our website for order assistance and customer-service questions.