SHIPPING + RETURNS
SHIPPING
All M2X® orders are processed within 2–5 business days, excluding weekends and holidays. During collection launches and periods of high order volume, processing times may be slightly longer.
Once your order ships, tracking information will be sent to the email address provided at checkout. Shipping times begin after processing and vary based on the shipping method selected at checkout.
M2X® is not responsible for delays caused by the shipping carrier after your package has been accepted by the carrier.
RETURNS + EXCHANGES
We want you to love your M2X®. Eligible return requests must be submitted within 7 days of confirmed delivery.
To be eligible for a return, merchandise must be:
- Unworn and unwashed
- In its original condition
- Free of makeup, deodorant, perfume, stains, or signs of wear
- Returned with all original M2X® tags attached
Items that do not meet these requirements may be refused.
FINAL SALE
For hygiene and product-integrity reasons, bodysuits and intimate items are final sale. Sale items, discounted merchandise, and any product specifically marked FINAL SALE are also not eligible for return.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the order arrived damaged or M2X® sent an incorrect item. Original shipping charges are non-refundable.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged or incorrect item, contact M2X® promptly after delivery with your order number and clear photos of the item and packaging so our team can review the issue.
EXCHANGES
Exchanges are subject to product and size availability. Because M2X® collections may be released in limited quantities, we cannot guarantee that another size or color will be available.
M2X® — LUXURY, WITHOUT PERMISSION.